ICEN Status - Incident history https://aztecsoftware.instatus.com ICEN Mon, 3 Aug 2026 15:34:40 +0000 Data missing from some customers Type: Incident Duration: 1 minute Affected Components: ICEN Application Aug 3, 15:34:40 GMT+0 - Investigating - The investigation into why some data was missing from customer histories has been concluded. Data was never lost or not secure. (ALS for Government uses 3 backup sites, each with triplicated stores.) A machine failure, with a misleading error message led to some data not being in the right collection. Aug 3, 15:35:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:34:40</var> GMT+0</small><br><strong>Investigating</strong> - The investigation into why some data was missing from customer histories has been concluded. Data was never lost or not secure. (ALS for Government uses 3 backup sites, each with triplicated stores.) A machine failure, with a misleading error message led to some data not being in the right collection..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:35:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Aug 2026 15:34:40 +0000 https://aztecsoftware.instatus.com/incident/cmsde45w300tk1ams13dkq0oo https://aztecsoftware.instatus.com/incident/cmsde45w300tk1ams13dkq0oo