tag:aztecsoftware.instatus.com,2005:/history ICEN Status - Incident history 2026-08-03T15:34:40.947+00:00 ICEN tag:aztecsoftware.instatus.com,2005:Incident/cmsde45w300tk1ams13dkq0oo 2026-08-03T15:34:40.947+00:00 2026-08-03T15:34:40.947+00:00 Data missing from some customers Type: Incident

Duration: 1 minute

Affected Components: ICEN Application

Aug 3, 15:34:40 GMT+0
Investigating - The investigation into why some data was missing from customer histories has been concluded. Data was never lost or not secure. (ALS for Government uses 3 backup sites, each with triplicated stores.) A machine failure, with a misleading error message led to some data not being in the right collection..

Aug 3, 15:35:46 GMT+0
Resolved - This incident has been resolved..

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